Terms and Conditions

Last Updated: May 8, 2026

Effective Date: May 8, 2026

1. Introduction and Acceptance

Welcome to The Right Choice Air Conditioning, Heating & Plumbing (“The Right Choice HVAC,” “The Right Choice Texas,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at therightchoicetexas.com (the “Website”), our services, and any communications — including SMS/text messages, email, and phone calls — that you receive from us.

By accessing or using our Website, requesting an estimate or service, signing a service agreement, opting in to SMS communications, or otherwise communicating with us, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use our Website or services.

2. About Our Services

The Right Choice HVAC is a licensed Texas-based provider of residential and commercial heating, ventilation, air conditioning (HVAC), plumbing, indoor air quality, and related home and building services in the Dallas/Fort Worth Metroplex and surrounding areas. Our services include but are not limited to:

Air conditioning installation, repair, replacement, and maintenance
Heating and furnace installation, repair, replacement, and maintenance
Ductless mini-split installation and service
Plumbing service, repair, and water heater installation
Indoor air quality services, duct cleaning, and air purification
Preventive maintenance plans and system tune-ups
Emergency service calls
Light commercial HVAC and plumbing services

The specific scope, pricing, and terms of any service performed will be set out in a separate written estimate, work order, invoice, or service agreement (“Service Agreement”) provided to the customer. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement controls with respect to that specific job.

3. Estimates, Pricing, and Payment

3.1 Estimates

Estimates are provided based on the information available at the time of the visit and may include a service-call or diagnostic fee. Estimates are valid for thirty (30) days from the date issued unless otherwise stated. Final pricing may change if additional work, materials, or unforeseen conditions are discovered, and we will communicate any such changes to the customer for approval before performing the additional work.

3.2 Payment

Payment is due at the time of service unless other terms are agreed in writing. We accept cash, check, major credit cards, and approved financing. A returned-check fee may apply for any check that is returned for insufficient funds, in accordance with Texas law.

3.3 Credit Card Surcharge

In accordance with applicable law, The Right Choice HVAC may apply a surcharge of up to four percent (4%) on credit card transactions to offset the cost of card processing. The surcharge will be disclosed before payment is accepted. No surcharge is applied to debit card transactions or to cash, check, or ACH payments.

3.4 Late Payment

Invoices not paid by the due date may accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by Texas law. The customer is responsible for all reasonable collection costs, including attorney fees, incurred to collect overdue amounts.

3.5 Financing

We offer financing through approved third-party financing partners (such as Wisetack, Synchrony, Sunbit, or others). Financing terms, eligibility, and approval are determined solely by the financing partner. By applying for financing, you authorize us to share information needed to process the application with that partner. Financing partners have their own terms, privacy policies, and disclosures, which the customer should review carefully.

4. Scheduling, Cancellations, and No-Show Policy

4.1 Scheduling

Service appointments are scheduled in time windows that may vary based on technician availability, traffic, and prior service calls. While we make reasonable efforts to arrive within the scheduled window, exact arrival times cannot be guaranteed. We will notify you by phone, SMS (if you have opted in), or other agreed method if there are material changes to your scheduled window.

4.2 Cancellations and Reschedules

Customers may cancel or reschedule appointments by calling (214) 251-4015 at least four (4) hours before the scheduled time. Repeated cancellations or no-shows may result in a service fee or in our refusing to schedule future service.

4.3 Right to Decline Service

The Right Choice HVAC reserves the right to refuse, decline, or terminate service in our sole discretion, including for safety reasons, abusive or threatening conduct toward our staff, code violations or unsafe conditions at the property, non-payment, or any other lawful reason.

5. Customer Responsibilities and Property Access

The customer is responsible for:

Providing safe, lawful, and reasonable access to the work area
Ensuring authorized adults are present at the property when required
Disclosing any known hazardous conditions, including but not limited to asbestos, mold, lead paint, hazardous chemicals, structural defects, pests, or aggressive animals
Securing pets, valuables, and fragile items prior to our arrival
Obtaining permission from the property owner if the customer is not the owner
Securing any homeowner-association (HOA) or landlord approvals required for the work
Providing adequate electricity, water, and other utilities needed to perform the work

The Right Choice HVAC is not responsible for delays, additional costs, or damage caused by the customer’s failure to fulfill these responsibilities.

6. Permits, Licensing, and Code Compliance

The Right Choice HVAC is licensed by the Texas Department of Licensing and Regulation (TDLR) for HVAC work and holds applicable plumbing licensure for plumbing services. We will obtain permits required by law for installations and major repairs. Permit fees, when applicable, are passed through to the customer at cost or as separately quoted. The customer authorizes us to act as their agent for the limited purpose of obtaining required permits.

7. Warranties

7.1 Workmanship Warranty

Unless otherwise stated in a written Service Agreement, The Right Choice HVAC warrants the workmanship of installations and repairs for a period of one (1) year from the date of completion. This warranty covers the labor required to correct defects in workmanship and does not cover the equipment itself, parts subject to manufacturer warranty, or damage caused by misuse, neglect, accidents, alterations by others, acts of God, or normal wear and tear.

7.2 Manufacturer Warranties

Equipment and parts are covered by the manufacturer’s warranty (if any), which is provided directly by the manufacturer and not by The Right Choice HVAC. Manufacturer warranties typically require timely registration and proper maintenance. The customer is responsible for registering equipment as required and for maintaining the equipment in accordance with the manufacturer’s instructions. Failure to register or to perform required maintenance may void the manufacturer warranty.

7.3 Maintenance Plan Coverage

If the customer purchases a maintenance plan, the specific coverage, exclusions, and obligations under that plan will be set out in the maintenance plan document, which controls in the event of any conflict with these Terms.

7.4 Disclaimer

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN A WRITTEN SERVICE AGREEMENT OR MAINTENANCE PLAN, THE RIGHT CHOICE HVAC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RIGHT CHOICE HVAC’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICE PROVIDED SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL THE RIGHT CHOICE HVAC BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or violations of the Texas Deceptive Trade Practices–Consumer Protection Act (DTPA) where such limitations would be unenforceable.

9. Indemnification

To the maximum extent permitted by Texas law, the customer agrees to indemnify, defend, and hold harmless The Right Choice HVAC, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising out of: (a) the customer’s breach of these Terms; (b) any false or incomplete disclosure of property conditions; (c) the customer’s violation of applicable law; or (d) injury or property damage caused by the customer’s negligence or willful misconduct.

10. SMS / Text Message Communications

Use of our SMS messaging program is governed by these Terms and by the SMS section of our Privacy Policy, which is incorporated by reference.

SMS Sending Number: SMS messages from The Right Choice HVAC are sent from our dedicated messaging number (945) 319-8660. You may reply with opt-out or help keywords directly to that number. For voice support, customer service, or to speak with a representative, please call our main business line at (214) 251-4015.

10.1 Voluntary Opt-In

Consent to receive SMS messages from The Right Choice HVAC is voluntary and is never required as a condition of purchasing any goods or receiving any services from us. Customers who do not opt in to SMS will receive the same level of service as those who do.

You may opt in by:

Affirmatively checking a separate, unchecked SMS opt-in box on our Website service inquiry form;
Verbally agreeing to receive SMS messages when speaking with our representatives at (214) 251-4015; or
Initiating an inbound text message to our SMS number at (945) 319-8660 to begin a service inquiry, in which case you consent to related responses regarding that inquiry.

10.2 Message Types and Frequency

If you opt in, you may receive recurring automated text messages including appointment reminders and confirmations, technician dispatch and arrival updates, service completion follow-ups, estimate delivery and follow-ups, scheduling change notifications, billing or invoice notifications, account-related messages, and (if you have opted in to marketing messages) seasonal maintenance reminders and promotional offers. Message frequency varies based on your activity and service needs.

10.3 Message and Data Rates

Message and data rates may apply based on your wireless carrier plan. The Right Choice HVAC is not responsible for any charges your carrier may impose.

10.4 Opt-Out

You may opt out of receiving SMS messages from The Right Choice HVAC at any time by replying with any of the following keywords to any SMS we send: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT. Consistent with the Federal Communications Commission’s April 2025 TCPA opt-out rule, we will honor any reasonable indication that you wish to revoke consent. After receiving your opt-out request, we will send a single final confirmation message and will not send further SMS messages to your number unless you opt back in. You may also revoke consent by calling (214) 251-4015 or by emailing support@therightchoicetexas.com.

10.5 Help

To get help with our SMS program, reply HELP, INFO, or SUPPORT to any text message from us, call (214) 251-4015, or email support@therightchoicetexas.com.

10.6 Mobile Information — Not Shared With Third Parties

The Right Choice HVAC does not share, sell, rent, lease, or otherwise transfer mobile phone numbers, SMS opt-in data, or SMS consent information to any third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. The only limited circumstances in which mobile information may be processed by a third party are described in our Privacy Policy (e.g., our SMS platform Twilio acting solely on our behalf, our CRM provider, or where required by law).

10.7 Eligibility

You must be at least eighteen (18) years of age and the regular user of the mobile number you provide, or have authority to consent on behalf of the regular user, to opt in to our SMS program.

10.8 Carriers and Service Disclaimers

Carriers (T-Mobile, AT&T, Verizon, US Cellular, and others) are not liable for delayed or undelivered messages. The Right Choice HVAC is not liable for any delay, failure, or interruption of message delivery caused by carrier networks, your device, or other factors outside our reasonable control.

11. Email and Other Electronic Communications

By providing your email address, you consent to receive transactional emails (such as appointment confirmations, invoices, receipts, and warranty information). You may receive marketing or promotional emails only if you separately opt in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email. Marketing emails comply with the CAN-SPAM Act of 2003.

12. Use of Our Website

12.1 Permitted Use

You may use our Website to learn about our services, request estimates, schedule appointments, communicate with us, and access information we make available. You agree to use the Website only for lawful purposes and in compliance with these Terms.

12.2 Prohibited Conduct

You agree not to:

Use the Website in any way that violates any applicable federal, state, or local law or regulation
Submit false, inaccurate, misleading, or deceptive information through any form or communication
Use the Website to transmit malware, viruses, or any harmful code
Attempt to gain unauthorized access to any part of the Website, our servers, our customer data, or any related system
Scrape, copy, mirror, or otherwise reproduce content from the Website without our prior written permission
Use any automated means (bots, crawlers, scrapers) to access the Website except for legitimate search-engine indexing
Impersonate any person or entity or misrepresent your affiliation
Interfere with or disrupt the operation or security of the Website

12.3 User Submissions

If you submit content to our Website (such as a review, comment, photo, or testimonial), you grant The Right Choice HVAC a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, display, modify, and distribute that content in connection with our business, including for marketing purposes. You represent that you have the right to submit the content and that it does not infringe the rights of any third party.

13. Intellectual Property

All content on our Website — including text, graphics, logos, photographs, videos, software, and the “The Right Choice” brand and trademarks — is owned by or licensed to The Right Choice HVAC and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may view and print pages from the Website for your personal, non-commercial use, but you may not otherwise reproduce, modify, distribute, or use any content without our prior written permission.

14. Third-Party Links and Services

Our Website may contain links to third-party websites and services (such as financing partners, review platforms, social media, and manufacturer pages). We provide these links for convenience only and do not endorse, control, or take responsibility for the content, products, services, terms, or privacy practices of any third-party site. Use of third-party sites is at your own risk and subject to their own terms.

15. Disputes, Governing Law, and Venue

15.1 Governing Law

These Terms and any dispute arising out of or relating to these Terms or any service provided by The Right Choice HVAC are governed by the laws of the State of Texas, without regard to conflict-of-laws principles.

15.2 Venue

The customer and The Right Choice HVAC agree that any lawsuit or legal proceeding shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and the parties consent to the jurisdiction of those courts, except where Texas law specifically provides for a different venue.

15.3 Informal Resolution

Before filing any lawsuit, the parties agree to make a good-faith effort to resolve disputes informally by contacting The Right Choice HVAC at the contact information in Section 19 and allowing thirty (30) days to attempt resolution.

15.4 No Class Actions

To the maximum extent permitted by law, any disputes between the customer and The Right Choice HVAC will be resolved on an individual basis. The customer waives any right to participate in a class action, collective action, or representative action against The Right Choice HVAC.

15.5 Statute of Limitations

To the maximum extent permitted by law, any claim arising out of or relating to these Terms or our services must be brought within one (1) year of the date the claim arose, or it is permanently barred.

16. Texas Deceptive Trade Practices Act Notice

Nothing in these Terms is intended to limit or waive any rights the customer may have under the Texas Deceptive Trade Practices–Consumer Protection Act (Texas Business & Commerce Code Chapter 17) where such limitations would be unenforceable as a matter of law.

17. Force Majeure

The Right Choice HVAC is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: acts of God, severe weather, natural disasters, fires, floods, pandemics, public-health emergencies, war, terrorism, civil unrest, government action, supply-chain disruptions, equipment shortages, utility outages, or labor disputes.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any signed Service Agreement or maintenance plan, constitute the entire agreement between the customer and The Right Choice HVAC regarding the subject matter and supersede any prior agreements or representations.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.

18.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

18.4 Assignment

The customer may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. The Right Choice HVAC may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

18.5 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the customer and The Right Choice HVAC, except as expressly authorized for the limited purpose of obtaining permits as the customer’s agent.

18.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18.7 Updates to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top indicates when these Terms were most recently revised. Material changes will be posted on our Website. Your continued use of our Website or services after the effective date of any change constitutes acceptance of the updated Terms.

19. How to Contact Us

If you have any questions, comments, or concerns about these Terms, please contact us:

The Right Choice Air Conditioning, Heating & Plumbing
Farmers Branch, TX
Business Phone: (214) 251-4015
SMS Messaging Number: (945) 319-8660
Email: support@therightchoicetexas.com
Website: https://therightchoicetexas.com

These Terms and Conditions were last updated on May 8, 2026, and supersede all prior versions.

heather spencer

5 months ago

Kyle and Ryan are always amazing at keeping building running smoothly. Speedy and professional with tons of knowledge. They get it done and super reasonable pricing.

Charmaine Harris

Kyle and Ryan provide amazing customer service and have serviced our school numerous times. They are always professional and consistently give us helpful feedback to keep our units running smoothly. The kids love them and are always eager to help out when they visit!

Allen Oney

7 months ago

Gerrad was prfessional and very thorough. His knowledge, technical skills, and personality are exceptional. I am going to request him next time we need service to our three units.
Thanks Right Choice AC/Plumbing, for above average service.
A.Oney

James Bitok

The Right Choice Air conditioning provides an excellent service. They are quick, reliable, and very responsive. Jared our tech was very detailed and professional. He has the best customer service. I really appreciated Jared taking time to explain in detail the issues in my HVAC unit.

Edward Davis

Ryan, was professional and informative, he explained everything he found and what could be done to make our a/C system operate more effective and efficiently. He arrived on time and didn't waste time performing the inspection. My wife and I were very impressed with Ryan.

Jeanette Phelps

Satisfied with work performed. Techs were friendly, polite and efficient. Explained job well. from 10/10/25
from 10/13/25 plumbing pipe repair gets low rating for attempting to replace bricks removed for faucet replaced. Plumbing ok, but left cover off water meter and tools in yard

LAWRENCE GOODLOE

My technician Ryan was great. He was very polite and informative. No crazy sales tactics or armed, twisting. I will definitely call them again for any AC service that I need

Susan Ann Cunningham

8 months ago

Oh my goodness! Having our Air Ducts cleaned was a terrific experience! Cade & Lucas were Friendly, Professional, and Knowledgeable about what we needed. My husband & I were so impressed! And the price we paid was ridiculously inexpensive! We will definitely be using them for all our future Heating & Air Conditioning (and Plumbing) needs. Thanks guys, we appreciate you both for fixing our dust issue!!

Luke Ekstrom

9 months ago

The Right Choice was great. Our AC unit stopped working and they were able to come out the same day I called and it was fixed and good to go within 30 minutes. The technician Ryan went above and beyond and provided tips and advice on ways to keep the unit functioning as efficiently as possible.

Jordan Martin

I can’t say enough good things about this company! From start to finish, they were professional, reliable, and went above and beyond. The technician showed up right on time, explained everything clearly, and made sure I understood the work that needed to be done. They worked quickly but never cut corners, and the quality of their work really shows. My system is running better than ever, and the difference in comfort is night and day.

May Lee

10 months ago

Our service technichian Cade Hitt was very knowledgeable and quickly fixed our broken AC unit. We appreciate the prompt attention to our problem. We were kept informed by text of when our service person would arrive. We highly recommend The Right Choice Air Conditioning Heating and Plumbing.

Kira dolly

1 year ago

Excellent work on my AC repair; they were prompt, professional, and left everything running perfectly.

Marius Dogaru

Stephanie Arriesgado

nice

Ψふみこ ғᴜᴍɪᴋᴏΨ

Honest and upfront pricing with excellent results. Highly recommend.

jeffres

My AC was fixed swiftly with top‑quality service, and the technician’s clear, friendly communication made the entire process effortless.

Michael Coffey

marie rose benito

Jade Ramirez

Excellent customer care! My AC was fixed promptly, and the technician took the time to explain everything in detail.

Omar Oliver

Outstanding service that fixed my AC swiftly and efficiently, with a knowledgeable technician providing clear, expert instructions.

Nicole Kalei

Abiel Rodriguez was awesome. Came in and did his job told us what the issue was and recommended what needed to be taken care of. Great customer service

Viktorija Gjurovska

Annalyn Becira

Great job

Neo Hayato

My AC was fixed in no time with fast, reliable service; the technician was friendly and ensured everything was explained clearly. Dejo esto por qué según quiero ayudar a los mishis

Mary Rose Frias

Excellent service—my AC was repaired promptly with clear, professional communication, ensuring it now operates efficiently.

Jorge Palma

Outstanding repair service fixed my AC in no time, thanks to a professional, courteous technician who explained the entire process clearly.

Luis Rodriguez

Outstanding service delivered a prompt, expert repair that transformed my malfunctioning AC into a flawlessly operating system.

Cara Ysabelle Ramos

Quick and efficient AC repair that got my unit back up in no time, with a super professional technician who explained everything clearly.

W.L “671 Shellback” Wong

Micah Jea Fajardo Morilla

My furnace repair was completed on the same day with outstanding service; the technician’s clear explanations and friendly approach were top‑notch.

Mark Arulprakash

I wouldn’t trust anyone else with my HVAC.

Luis Norberto Givotinsky Jr.

My name is Luis and I must say this company resolved my AC issues that three other companies could not. They saved me money and the service was on point. Local company well known with great reviews. I’m impressed and I will let anyone know as I will use them anytime needed. Great service great work by your techs.
And extremely professional service.

Thank you.

no more words. they changed my life

Irshad Khan

Excellent service on my AC repair—my unit is running perfectly now thanks to a super reliable team that communicated clearly throughout the process.

Kevin Tagacay

Younis Ghareb

ROXANA ARRAZOLA PEREZ

Fast, reliable HVAC repair that got my heating system running smoothly again, with expert guidance and friendly professionalism.

ColdBloodICEHeart

keep doing what you do!

Chef Claudio Hall

😻

Marco Montalvo

Kae Maderazo

كلية الفنون التطبيقية

Dejan Kostadinovski

Thank You !

Gabriel J. León

Great company with fantastic service.

team leader

Explained everything clearly before starting. Very professional.

Ana A

My heating system was restored quickly with outstanding service; the technician’s friendly approach and expert repair left no detail unattended.

Valeria Azañero

My home is comfortable again thanks to your expert service.

mina Brs

ian ruan

Coyolxauhqui Hernández

Exceptional workmanship and efficient service quickly fixed my faulty oven, leaving it operating safely and with impressive clarity.

Yana K

They replaced my furnace quickly and efficiently. Very satisfied. Wish you luck, you're doing an amazing job❤️❤️

Maximiliano Gomez Aguilar

Outstanding HVAC service delivered fast, reliable repair on my heating system, with a friendly technician ensuring a seamless experience.

Majd Benhlima

Affordable and reliable service. I highly recommend them!

Hoompei

Excellent HVAC service—my AC was fixed promptly, and the technician’s expert care and clear communication made the repair seamless.

Mira Naranjo

Good

oddyZz

Gatroon 3000

My furnace repair was completed quickly with outstanding HVAC service; the technician was courteous and fixed my system with expert precision.

I love this company. Their workers are Polite, Professional, Courteous, and willing to help at any time of day.

Misti Tavera

I had the pleasure of working with Randy. He was very patient and answered all my questions. He even took the time to explain what he was working on and his thought process. Very professional and friendly.

Lillian

Ryan A.- "I was blown away by the level of his professionalism and expertise. I would highly recommend this company to everyone."

Terry Robles

Wonderful experience. Very friendly and professional team of guys.

Alfredo was very thorough with his heater tune up, despite it being a very very old one and gathered enough evidence in a professional manner to help guide me to my decision to replace it for safety reasons.

I already knew it was gonna have to happen eventually, but after his job well done it was discovered sooner was better and safer than later.

He was able to get me sorted and today(the next day) the guys are at work!

Everyone is very well mannered and kind. 😊

Insidious468

This HVAC company is top notch.

jt taylor

This company in my opinion is shady!!! In October they charged my $4800 to replace my "leaky coil" on my unit. After taking the unit out it appeared rusted and looked as if it had been leaking for years. BUT I have their maintenance plan and they were at my house in August because the unit "froze up" according to the tech. So yesterday they came to due the furnace and the tech said that "the ignitor wasn't heating properly". I asked how much it would cost to repair it? The tech said "$586" I asked why so much when the ignitor only cost about $40-50? He answer was "I don't make the prices" I told him to just put it back and I'll change it myself. I proceeded to call the manager but he wasn't in the office but I didn't receive a call back. I called again today and he was still out of the office. I later got a call from a guy claiming to be the owner. I explained to him that I believe they were jacking up the price, he told me "that's the price of doing business and that he had to pay his techs and pay for operating cost for the company". I have no problem with paying for labor but $586 for a $40 part =$546 in labor for a 10 minute job. I told him I would never use his company again. He asked if there was anything he could do to keep me as a customer, I told him I don't trust your company to give me a fair rate and I would never do business with them again.
Please get a 2nd opinion if you choose to use this company

Steffen Nielsen

The HVAC team is exceptional.

Arlene Yrigan

it's the best everrr, they're so kindd^^

Jehov Sullano

They resolved the issue with my HVAC.

Nelson Simões

Highly recommended for their quality, value for money, and professionalism.

Sofia Mária Stiasná

Pambihirang Mag-iina

They delivered excellent service with our dryer vent cleaning.

Eu “Crackudo” uso crack

Lucca Zucchino

I will definitely contact them again if I need another installation in the future.

Δημητρης Αλεξανδριδης

Marisol Fernandez

It's our new HVAC business in the neighborhood!

nickcretensis

The team was respectful of our home and cleaned up well after the job.

Isaac Rivera

Great service. Called company and got same day service for my heat. Was very grateful. Heat went out on one of the coldest days of the year. Tech came out worked so fast and efficiently. Also had a smile on his face. Would use them again and again.

あきーる

Truly professionals, I will surely call them back.

who am i

The professionalism and quality of service were outstanding. Highly recommend!

Okosun Osatohamen

They provide reasonably priced fast service.

Certified Pussy Eater

Very special thanks to recent workers that have visited. Excellent work!!! Great Job everybody!!! Kelp it up!

Ploy Anubodem

We're very satisfied with the job they completed for us.

MARK RYNEARSON

sri p

I had an excellent experience with Ryan from Right Choice. He conducted a thorough inspection of my HVAC system, addressed all necessary repairs, and explained everything clearly along the way. The work included replacing the condensate pipe, repairing the drip pan, insulating parts, and fixing wiring, all of which were completed efficiently and professionally.
Not only was the work done to the highest standards, but the communication and attention to detail were also exceptional. Ryan ensured everything was in perfect working condition before leaving and provided clear documentation, including photos, which were incredibly helpful. I highly recommend him for his outstanding service and professionalism.

Gloria gee

Very professional and informative. Did a great yes great very helpful

Etoria PolkReed

The technician was very helpful and knowledgeable. I will use right choice in future. Randy was great!

Gla Munante

rodolfobge

Everything went extremely well; they are outstanding professionals.

Simona Caruso

We won't think twice to give this company another call if necessary.

Victor Vidal

My heater wasn’t heating properly. They sent someone out the same day who fixed the problem immediately. They also put together a maintenance list for me to address, if/when I wanted to going forward. Great service. I will have them back.

Our aircon was fixed quickly by the fully equipped tech who showed up at our house. It resumed working in less than an hour.

Liana Manguerra Vicente

The installation was done smoothly and efficiently.

Jeremy Sorello

I don't regret hiring them for this job; they know a lot about the heating systems.

Krishna Das

They put my zoning system and thermostat perfectly in place.

Mirko Paul-David Vanzini

A truly outstanding service! Thanks to them, modern HVAC systems run rather well.

Leea Gpd

♥️♥️♥️

Vilchis Rodriguez Miguel Angel

Again, everything looks brand fresh; you people are incredible!

Mervin Josh Cagungun

I recommended them to all my friends.

FANOURIOS THERIOUDAKIS

This is the perfect company that you can completely count on.

Ilma Hasanbegovic

Their response was quick and they left everything working perfectly.

Life

Joaquin Martinez

They were quite open about the expenses as well as about the repairs they completed.

Luciana Gomes

Beautiful work ♥️🙏🏼

Joey Bernardo

Efficiently resolved a motor vibration issue in our HVAC.

Carros do Aed

Thu Hằng Trần

i hope all pets have a home they deserve. A loving home

Nove Grace Lawag

They help animals a second chance. Please donate!

Vania Borges

They follow your pace and interests as if it were for themselves.

Carla Stephens

I'm not sure who came up with the name Right Choice. They have been Wrong Choice since putting in our units. They didn't get permits, left wires hanging out by the outside unit. We've had more problems than enough with this company. We had to go to TDLR and the city because we found out they hadn't got the permits to put the units in. The city red tagged them. Right (Wrong) Choice came out and fixed the problem once the city got involved. However, because we have a parts and labor warranty with them, which was included in the price of the units, we still call them to do maintenance. Until the warranty runs out, we cannot use any legitimate HVAC company. I must add, they don't maintain ANYTHING. We hate to call them because the units work better before they come to do maintenance than after they come. Make it make sense. It seems like they are trying to destroy the units because the warranty will be running out soon and because we put a ding on their reputation with TDLR. Well, they're going to get another ding on their reputation. They are just...SORRY!

So, we called them out to do maintenance on the systems. Now, all of a sudden the downstairs unit needs a compressor. They came out today to put in a compressor around 3:00 pm, I think it was. I received a text message from my husband saying it was 8:52 PM and they were still here. JUST SORRY! While putting the compressor in, they broke our Ecobee thermostat and commenced to put another thermostat in that they had in the truck, which was nowhere near comparable to the Ecobee they took out. THEN, they walked out without fixing anything and didn't even let my husband know they were gone. Where is the ecobee thermostat? It's not theirs. Anyway, needless, to say we are still without air. Make it make sense! I CAN HARDLY STAND DOING BUSINESS WITH THIS COMPANY. THEY ARE COMPLETE FAILURES on so many levels, new management or not. If I was a betting person, I'd bet they would never win a competition for who was the best HVAC company. It seems to me they've been working so hard to SEEK and DESTROY that they probably wouldn't know how to win the challenge. Almost every visit has ended with FAILURE and CHAOS! This is the last year of the warranty and they seem to be trying everything to destroy our units. Did I mention, I CAN HARDLY STAND DOING BUSINESS WITH THIS COMPANY! Until next year, whenever they come cameras will be on them for submission to court. They don't like working with the camera on them probably because it shows that are not capable of fixing the problem. Or, that they're scammers.

I will be submitting a review here every week (or maybe everyday) until our units are completely fixed and until they provide a thermostat comparable to the one we had. I can't stand dealing with this company.

So, the saga continues...SMH

11.26.2024
Well, as I said before, the saga continues. And how about our warranty doesn't end until 2026. This is such a sad situation and for no reason. They are supposed to be replacing a compressor and a coil. BTW, it's always a problem with BOTH units. Every time they come, there ends up being a problem with something else. Now, it's the thermostat AGAIN! They can't get the thermostat to come on for the air conditioner. REALLY!!!? It was working before. Watch they say they have to come back next week...after Thanksgiving. Don't ever get parts and labor warranty because you continue to pay for it somehow or another. SMH. Bless their hearts. I'm convinced they'll never get it "right". Maybe they need to change their name to "Wrong" Choice or Absolutely "Wrong" Choice. My husband says give them a chance to fix it before I post a review. I'm posting anyway because no one would believe my prediction afterwards. When they're finished I will, if I'm wrong I will let you know.

HARRIET MONICA

Amh Mý

Their knowledgeable HVAC professionals truly are experts in their trade.

Delia Villa

Please continue helping animals!!! ❤️❤️❤️Outstanding services. From now on, I will only give this company a call if I have problems with my equipment.

Pedro Castillo

Coby is a very friendly, knowledgeable and professional who answered questions in a thorough manner.

L1ANƳ

We are satisfied with the work completed. 🙂

A.m

I am delighted with the installation of my ductless mini splits.
god bless y'all for helping pets 🙂

Rafaisha Ano

Their service technician was very punctual and solved the problem quickly and efficiently.

Orense Padua

We had gotten a few quotes before reaching out to them, but thank goodness we chose them because everything was a breeze.

Tuyul Import

2 years ago

The team arrived on time and completed the job with minimal disruption.

Yasmin Cabral

Sem dúvida, eu recomendaria este serviço aos meus amigos e vizinhos.

João Paulo Pascua

These gents help me to explain why my HVAC acts less than it should. For effort and behavior, an A+.

Daniella keeks A.R.M.Y

Nico E

Quickly addressed an airflow blockage in our vents, very efficient.

Katy Quispe

They are excellent specialists.

Fatima Melody Greenway

sam murcia

We had our old ducts replaced, and the service was excellent. The new system is much more efficient and quieter.

Ramon “shinji, zina” Rinaldi Lemos de Camargo

great service

Huy Lê

I notice better air quality every time their specialists leave house following maintenance.

kyra Van Aswegen

Mai Phương

VALENTINA CAMPOS BRAVO

Was fantastic work with it

Ema Ivanov

Rohan Ahmed

I will absolutely use their services again.

Errol Jon Bagabaldo

Tuấn Hoàng Quang

Air duct cleaning was thorough.

Binh Phan

I had an AC installation done by this company, and the entire process was seamless.

Phan Anh Nguyễn

Joseph Otieno

We had an issue with a noisy AC, they came and fixed it right away.

Ngo Steven

Trân Nguyễn

Our air conditioning is working flawlessly.

Nguyễn Giang

Though their experts fixed my previous heating system, I felt I needed to replace it.

Linkgesh Supramaniam

Our old thermostat was replaced with a new smart one. The process was straightforward, and the new system works great!

Filip Olćan

Consistently caring, honest, and prompt service.

Tran Lee

Our business required a complete HVAC overhaul, and this company exceeded our expectations.

Tj Clark

Alfredo is a five star. He very friendly give lots of valueable info about the
job he's doing..# 1 down to earth kind of
Guy would recommend him to friends and
family..

Ezxun Official

David Gay

My AC Unit has problems and is an older model. Alfredo Ramos-Medellin was professional, understanding, and clearly presented my options. I appreciated his patience in explaining the advantages and disadvantages of those options. I appreciate his help.

Jose Amezcua

Alfredo was excellent he go over my HVAC system on cooling and heating he was very professional and did a greater job will hily recommend for any AC and heating needed going forward

Ed White

We are Right Choice club members, and we have had an excellent experience with them every time they have been here. This time was no different. Our HVAC system stopped working so we thought it may need refrigerant and called them for service. Randy, our service tech diagnosed a bad blower motor on a 4 year old air handler. We initially decided to have the work covered by our home warranty service, but that is a story for another time about a different HVAC service company. When it became clear we wouldn’t be working with that company, I reconnected with Randy at Right Choice. He was able to get the work covered under the manufacturer’s warranty and just finished replacing the blower motor. Everything is working great as expected! Randy was also able to fix the root cause of the motor failure so that this won’t happen again. He does great work!

From the install of our mini-split in the garage through this most recent repair, it is obvious we made the Right Choice using this company! See what I did there?

Julian Gonzalez

Alfredo did a thorough job assessing insulation needs in my house. He gave me the different options I have and also suggested a couple of additional things for having a better attic. Very gals with the assessment and plan to add insulation to my attic.

Renbert Palacios

Very happy with the result. I do hope they will get all the help they deserve. Thank you.

betty bradley

Great and friendly service love our technician great guy.

Филип Милутиновић

Joey B

Our home is cool again! Thank you so much

Teresa Matte-Ramsdell

Lovely guy, very professional and a quick worker. They arrived late due to an emergency they had to take care of but other than that great service

Greydil tiguera

Amazing service! Did not expect this at all! Alfredo Ramos did an outstanding job! Super experienced and answer every question I had! I will definitely recommend this company to do your service check or fixes. 10/10! Loved it!

Lawrence Hornby

Excellent service. Very knowledgeable and friendly service rep.

kostaspaoksalonica

Shiri Gilat

Been working with the Right Choice a few years now for all my heating and ac needs.
Very professional, reasonably priced and always responsive and accommodating. They arrive on time and usually finish earlier than expected.
Alfredo came today to do maintenance on my 3 units. He’s so nice, very friendly, professional and thorough!! He took the time to explain and show me everything!

Princess Grace Aninipot

Leonardo Kaltenbach Gomez

In general they offer an excellent service.

Юлия Плевако

I appreciated the technician's polite and professional demeanor during the visit.

Antonella Mecca

Thanks for the amazing service and keep up the good work guys!

Joke Sarat

Jessica López Jara

He didn’t just perform incredibly, he also quoted us a fair price. If needed, we will call this company with no hesitation again.

Nef

The entire staff of the company is completely great!!!

Kay R

They have been wonderful! We've met a few different techs and all were great. The most recent one was also just as great, Alfredo! We hope to keep enjoying their services, but at the same time we also hope not to have things break 🙂

Randall Hopkins

Very friendly and good at explaining the project issues and solutions. Technically very good.

Valerie Chengu

Please take care of the little dogs.
I don't have much but may God bless the kind hearts out there

Bielin

Maui Dizer

Tim Fine

Alfredo was prompt and efficient. He was very good with communication and explained everything in detail. Super courteous and showed great customer service skills. Wore the booties in the house and cleaned up after himself. 5 stars!!!

Μαρία Πατεράκη

Dru Zivenzo

5-star service.

Angeline Nicole Ortiz (Angel)

The air conditioning repair was handled promptly.

Mariam

I can certainly recommend the firm and will use them again.

Kaye Arce

Sumit Mehrotra

Thank you Coby. Appreciate your help and recommendations

Ryder Legate

Alfredo came out today and performed routine maintenance on our HVAC system. He was kind and courteous, fixed a few minor problems we had, as well as helped us put our new filter on. Great service with a smile. Thanks, Alfredo!

Mike Farish

I have worked with Chris and Coby with this company. They were both very friendly, but most importantly was very honest with no updates and gimmicks which I really appreciated. I’d happily use this company again.

elizabeth ramsdell

Coby was friendly, knowledgeable and inspired confidence. He was efficient and fixed the system quickly. Thanks again

Eileen Estrada

The team was not only skilled but also very courteous and respectful.

Anh Huỳnh

The work was completed perfectly. Once again, thank you

Vichelle FRB

Thank you; it's satisfying to feel the coolness of the AC following the excellent installation they did!

Dragos Nisipeanu

Minh Trâm Nguyễn

Our ductless unit is the perfect addition.

Udeanu Theodora

We could not be more pleased with the relationship and work they have done for us.

Ан Чалъкова

Jhustine Rivera

nice 🙂

Agata Helman

They told me about new technologies for the HVAC.

Vũ Trần

Their knowledgeable team replaced our HVAC; they offered excellent advice.

Quỳnh Anh

Very good, I hope the dog and cat protection organization will be sustainable and more known

y chi

Alexandria Anna

AC repair was done swiftly. Tech was great.

Abucay, Jenny Marie U.

They answered fast, correctly identified the problem, and finished the fix quickly.

Vienesse Fhey Po

They listened to my needs and provided helpful suggestions.

Thanh Giang Đặng

Our heater stopped working during winter and we immediately called the company. The technicians came the next day and now my heater functions just fine

Hoàng Nam Lê

I found them to be skilled experts who excelled at their jobs.

Mark Stout

Great guy! Knowledgeable, helpful, and trustworthy! Best HVAC customer service I’ve experience!

Felipe Augusto Cabral

This company consistently provides good service

Yasmin El Gammal

The technician was friendly and gave useful advice for keeping our system in top shape

Marcus Benedict Custodio

Bảo Ngọcc

We love their HVAC service, they always arrive on time and charge us the lowest price possible.

Richard Von Ziggler

Their friendly approach and expertise were greatly appreciated.

Ga Aon

Expert heater installation; happy client. Couldn't ask for more from an HVAC company.

ナナシ

Donnie Gum

Alfredo was a excellent technician he walked through my ac problems and all the options that were there for me and my budget can not thank him enough for getting the ac going and cooling off this texas heat!

Precious Ubani

A trial will convince you!

Vinicius Felix

We definitely recommend their service. 10/10

Margarida Ribeiro

I would rate this company and its workers 10 out of 10.

LOAN 's

Yuko Ono

These guys are top notch.

Paschal Newton

Good, i want to help all the abandoned dogs and cats out there

Jennifer Hawkins

Jon was friendly professional and completed the job quickly. We got an appointment the same day we called and the company stayed in contact until he arrived-very satisfied & recommend highly!

Blane Brewer

Use this company at your own risk. I was sold a brand new air handler in the attic because it was suggested that just cleaning the coils etc would be almost as expensive as a new unit, this was in 2023. I signed up for the maintenance plan along with the duct cleaning service that took over 6 months to complete due to re-scheduling and equipment problems. They actually tried to show up at 7 pm for a 4 hour job. 6 months later our scheduled maintenance service is due and when the tech completes the service he tells us it is not operating properly the pressure is too low, sounds like a warranty issue to me but then I'm told the plenim that was installed on the unit was incorrect size and not in the original price of the unit. My reply was why was it installed incorrectly in the first place! So in order to fix my problem they quoted me another $2400 to fix and then took 5 months getting back to me and offered to install at half price. This is not how business should be handled, they should have taken care of this it was their mistake.
Would not recommend.

KAD

Right Choice has been amazing in taking care of what we need. Their service is professional and great at following up Abiel was our technician that came out and took the time to explain any concerns or issues I was having with my AC and made great recommendations. He went above and beyond and I highly recommend Right Choice.

Anatoli Berezovsky

Right Choice was fantastic. They texted me a reminder that my A/C hadn't been looked at and that it was time to look at it. Honestly, I didn't even know that I should be doing this, but I'm glad that I did, because I did have an issue with the A/C several years ago where it stopped working in the dead of summer and required emergency maintenance. So my goal now is to prevent that from happening.

Alfredo Ramos was fantastic. For a low rate, he did a thorough diagnostic workup of my unit and everything related to it and helped me make the decision as to what to do next. He took his time explaining things and clearly knows how these things work. I really enjoyed meeting him and working with Right Choice.

Lee Elmore

Johnathan did a great job for us. We had a tree root grow into our main house drain and it was totally blocked. He got here very fast and went the extra mile to get the pipe completely clear. He is very professional and efficient at his job. 10/10 would recommend. He really saved us a lot of headache before the long weekend.