Privacy Policy

Last Updated: May 8, 2026

Effective Date: May 8, 2026

1. Introduction

The Right Choice Air Conditioning, Heating & Plumbing (“The Right Choice HVAC,” “The Right Choice Texas,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, share, and protect information about visitors to our website at therightchoicetexas.com (the “Website”), customers who request our services, and individuals who communicate with us by phone, email, SMS/text message, online form, or in person.

By using our Website, requesting our services, or communicating with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Website or services.

Our principal place of business is in Texas, and our services are offered to residents of the Dallas/Fort Worth Metroplex and surrounding areas in Texas.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Request a service estimate, schedule an appointment, or contact us through our Website forms
Call our business phone line at (214) 251-4015
Send us an email or text message
Sign up for SMS appointment reminders and service updates
Sign a service agreement, work order, or maintenance plan contract
Apply for financing through one of our financing partners
Submit a review, testimonial, or feedback
Subscribe to our email newsletter or promotional updates

The categories of information we may collect include:

Contact information: First and last name, mailing address, service address, email address, mobile and landline phone numbers
Service information: Type of service requested (HVAC, heating, cooling, plumbing, indoor air quality, etc.), description of issues, equipment make and model, age of system, service history
Property information: Service location, square footage, type of property (residential or commercial), accessibility notes
Financial information: Payment method (collected through PCI-compliant third-party processors; we do not store full credit card numbers on our systems), financing application data submitted to financing partners
Communication preferences: Preferred contact method, opt-in or opt-out status for SMS, email, or phone communications
Account credentials: If you create a customer account, your login credentials (passwords are stored hashed, never in plain text)

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information through cookies, server logs, analytics tools, and similar technologies. This includes:

IP address and approximate geographic location
Browser type, version, and language
Operating system and device type (desktop, mobile, tablet)
Pages visited, time spent on each page, referring URL
Date and time of visit
Click stream data and interaction with our forms
Cookie identifiers and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Lead-generation platforms (such as Angi, Thumbtack, Google Local Services Ads, HomeAdvisor) when you submit a service request through their platforms
Online review sites (such as Google Reviews, Yelp, Facebook, BBB) when you publicly review our business
Financing partners when you apply for financing for our services
Payment processors confirming the status of your payments
Marketing analytics and advertising platforms (such as Google Analytics, Google Ads, Facebook/Meta)

3. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To schedule, dispatch, perform, and follow up on HVAC, heating, air conditioning, plumbing, and related services you have requested
Communication: To respond to your inquiries, confirm appointments, notify you of technician arrival times, deliver estimates, follow up on completed work, and send service reminders
Billing and payment: To process payments, issue invoices, collect amounts owed, and offer financing options
Customer support: To provide warranty service, address complaints, and resolve disputes
Service improvements: To analyze service quality, train our staff, and improve our offerings
Marketing (with your consent where required): To send you promotional offers, seasonal maintenance reminders, newsletters, and information about new services. You can opt out at any time using the methods described below.
Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, subpoenas, and to enforce our Terms and Conditions
Fraud prevention and security: To detect, prevent, and respond to fraud, security incidents, and unauthorized access

4. SMS / Text Message Communications

This section describes how The Right Choice HVAC collects, uses, stores, and protects mobile phone numbers and SMS opt-in information. This section is incorporated into and forms part of this Privacy Policy.

SMS Sending Number: SMS messages from The Right Choice HVAC are sent from our dedicated messaging number (945) 319-8660. You may reply with opt-out or help keywords directly to that number. For voice support, customer service, or to speak with a representative, please call our main business line at (214) 251-4015.

4.1 How We Collect SMS Consent

The Right Choice HVAC sends SMS/text messages only to customers and prospective customers who have provided express consent through one of the following voluntary opt-in methods:

Web opt-in: Visitors to therightchoicetexas.com may submit a service inquiry. Beside the phone number field, a separate, unchecked SMS opt-in checkbox is provided. The customer must affirmatively check this box to consent to receive SMS messages. Submission of a service inquiry without checking the SMS box does not constitute SMS consent, and the service request is processed normally without any SMS messaging.
Verbal opt-in: Customers who call our business line at (214) 251-4015 may be asked whether they would like to receive SMS appointment reminders and service updates. Verbal consent is logged in our customer record system with the date, time, and identity of the representative who obtained the consent. Verbal consent is sought separately from the service request and is never required to receive service.
Customer-initiated inbound SMS: Customers who text our business SMS number at (945) 319-8660 to initiate a service inquiry are deemed to have consented to receive related responses regarding the inquiry they initiated.

Consent to receive SMS messages is never required as a condition of purchasing any goods or receiving any services from The Right Choice HVAC. Customers who decline SMS consent will receive the same level of service as those who consent.

4.2 Types of SMS Messages You May Receive

If you have opted in, you may receive recurring automated SMS/text messages from The Right Choice HVAC, including but not limited to:

Appointment reminders and confirmations
Technician dispatch notifications and estimated arrival times
Service completion follow-ups and satisfaction surveys
Estimate delivery and follow-up messages
Scheduling change notifications
New system installation coordination updates
Billing and invoice notifications
Account-related messages
Seasonal maintenance reminders (only if you have opted in to marketing or promotional messages)

Message frequency varies based on your activity and service needs. Message and data rates may apply based on your carrier plan.

4.3 Mobile Information — No Sharing With Third Parties

The Right Choice HVAC does not share, sell, rent, lease, or otherwise transfer mobile phone numbers, SMS opt-in data, or SMS consent information to any third parties or affiliates for marketing or promotional purposes under any circumstances. This is true regardless of how you provided your phone number to us. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

The only limited circumstances in which mobile information may be processed by a third party are:

Our SMS messaging platform provider (currently Twilio Inc.), which transmits messages on our behalf and is contractually bound to protect customer information and use it solely to deliver messages we send. Twilio does not use this data for any independent purpose, including marketing.
Our customer relationship management (CRM) and dispatch software providers, which store and process information solely to enable us to deliver our services and which are contractually bound to confidentiality.
Where required by law, court order, subpoena, or to comply with valid legal process issued by a court or government authority of competent jurisdiction.
To our professional advisors (attorneys, accountants, auditors) under obligations of confidentiality.

In no case is mobile information disclosed to third parties for their own marketing, promotional, advertising, or commercial purposes. We do not sell mobile phone numbers or SMS data to lead generators, list brokers, advertisers, or any other party.

4.4 How to Opt Out of SMS Messages

You may opt out of receiving SMS messages from The Right Choice HVAC at any time and using any reasonable method, including by replying with any of the following keywords to any SMS we send you:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

Consistent with the Federal Communications Commission’s April 2025 TCPA opt-out rule, we will honor any reasonable indication that you wish to revoke consent, whether or not the exact wording above is used. After receiving your opt-out request, we will send a single final confirmation message and will not send any further SMS messages to your number unless you opt back in.

You may also revoke SMS consent by:

Calling us at (214) 251-4015 during business hours
Emailing us at support@therightchoicetexas.com
Writing to us at the address listed in Section 13

4.5 Help and Support

To receive help with our SMS program, reply HELP, INFO, or SUPPORT to any text message from us. You may also call (214) 251-4015 during business hours or email support@therightchoicetexas.com for personal assistance from our team.

4.6 Compliance With Law and Industry Standards

Our SMS program is operated in compliance with:

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
The Federal Communications Commission’s TCPA Revocation Rule effective April 11, 2025
The CAN-SPAM Act of 2003 (where applicable to commercial messaging)
CTIA Messaging Principles and Best Practices (May 2023 update)
The Campaign Registry (TCR) and applicable carrier policies for A2P 10DLC messaging (T-Mobile, AT&T, Verizon, US Cellular)
Applicable Texas state laws governing telephone solicitations and electronic communications

4.7 Opt-In Records and Retention

We retain SMS opt-in records (date, time, opt-in method, and where applicable the IP address of a web opt-in or representative ID of a verbal opt-in) for as long as required by applicable law, including the TCPA and CTIA guidelines. Opt-out records are retained as long as the phone number remains opted out, plus any retention period required by law.

5. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixels, and similar tracking technologies for the following purposes:

Essential cookies: Necessary for the Website to function (e.g., session management, form submission, security)
Analytics cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
Advertising cookies: Used to deliver relevant advertising, including remarketing through Google Ads, Meta/Facebook Ads, and similar platforms
Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Disabling cookies may impact your ability to use some features of our Website.

For Google Ads remarketing: third-party vendors, including Google, use cookies to serve ads based on your past visits to our Website. You can opt out of personalized advertising by visiting Google’s Ads Settings or the Network Advertising Initiative opt-out page.

6. How We Share Your Information

We do not sell your personal information to third parties. We share information only in the limited circumstances described below:

6.1 Service Providers

We share information with trusted service providers who help us operate our business, including:

SMS messaging platform (Twilio)
Email marketing platforms (such as SendGrid, Mailchimp)
CRM, dispatch, and scheduling software
Payment processors (PCI-compliant)
Financing partners (only when you apply for financing)
Web hosting, security, and analytics providers
Professional advisors (attorneys, accountants)

All service providers are contractually obligated to use the information solely to deliver services to us and to maintain its confidentiality and security.

6.2 Legal Requirements

We may disclose information when required by law, including in response to a subpoena, court order, search warrant, or other valid legal process; to enforce our Terms and Conditions; to protect the rights, property, or safety of The Right Choice HVAC, our customers, or others; or to comply with regulatory obligations.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, financing, or similar transaction, customer information may be transferred as part of the transaction. We will notify customers and post a prominent notice on our Website if such a transfer results in a material change to how personal information is handled.

6.4 With Your Consent

We may share information with your consent or at your direction.

6.5 What We Do Not Do

We do not sell, rent, lease, or trade your personal information — including your mobile phone number, SMS opt-in information, email address, or service history — to third parties for their own marketing, advertising, or promotional purposes. We do not share information with lead generators, list brokers, or data aggregators.

7. Data Security

We use commercially reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. These include:

Encryption of sensitive data in transit (TLS/HTTPS) and at rest where applicable
Access controls limiting personal information to authorized staff with a legitimate business need
Password hashing for any stored credentials
Regular security updates to our systems and software
Confidentiality and data-protection obligations in contracts with our service providers
Employee training on privacy and information security

Despite these measures, no electronic transmission or storage system is 100% secure. We cannot guarantee absolute security of information transmitted over the internet. You are responsible for keeping any account credentials and devices secure.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

To provide services and respond to ongoing customer needs
To comply with our legal, regulatory, tax, accounting, and recordkeeping obligations
To resolve disputes and enforce our agreements
To honor opt-out and revocation requests

When personal information is no longer needed, we either delete it or anonymize it.

9. Your Rights and Choices

9.1 Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us using the methods in Section 13. You may opt out of SMS messages as described in Section 4.4. Even after you opt out of marketing communications, we may still send you transactional or service-related messages (such as appointment confirmations, billing, and warranty notices).

9.2 Access, Correction, and Deletion

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your personal information by contacting us using the methods in Section 13. We will respond to your request within a reasonable time and as required by applicable law. Some information may be retained where required by law, for legitimate business reasons (such as fraud prevention or pending disputes), or where deletion is technically impractical.

9.3 California Residents

While The Right Choice HVAC is a Texas business, if you are a California resident and the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) applies to your interactions with us, you may have the right to know, delete, correct, opt out of sale or sharing of, and limit use of your personal information. To exercise these rights, contact us using the methods in Section 13.

9.4 Texas Residents

Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA) effective July 1, 2024, including the right to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising or sales of personal data. To exercise these rights, contact us using the methods in Section 13.

9.5 Do Not Track Signals

Our Website does not currently respond to “Do Not Track” browser signals because no industry standard for responding to such signals has been finalized. We honor opt-outs through the methods described in this Privacy Policy.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us personal information, please contact us using the methods in Section 13.

11. Third-Party Links

Our Website may contain links to third-party websites, including financing partners, review platforms, and social media. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised. Material changes will be communicated through a prominent notice on our Website or by direct communication where appropriate. Your continued use of our Website or services after the effective date of any change constitutes acceptance of the updated Privacy Policy.

13. How to Contact Us

If you have any questions, comments, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:

The Right Choice Air Conditioning, Heating & Plumbing
Farmers Branch, TX
Business Phone: (214) 251-4015
SMS Messaging Number: (945) 319-8660
Email: support@therightchoicetexas.com
Website: https://therightchoicetexas.com

We will respond to verifiable requests within a reasonable time and as required by applicable law.

This Privacy Policy was last updated on May 8, 2026, and supersedes all prior versions.

heather spencer

5 months ago

Kyle and Ryan are always amazing at keeping building running smoothly. Speedy and professional with tons of knowledge. They get it done and super reasonable pricing.

Charmaine Harris

Kyle and Ryan provide amazing customer service and have serviced our school numerous times. They are always professional and consistently give us helpful feedback to keep our units running smoothly. The kids love them and are always eager to help out when they visit!

Allen Oney

7 months ago

Gerrad was prfessional and very thorough. His knowledge, technical skills, and personality are exceptional. I am going to request him next time we need service to our three units.
Thanks Right Choice AC/Plumbing, for above average service.
A.Oney

James Bitok

The Right Choice Air conditioning provides an excellent service. They are quick, reliable, and very responsive. Jared our tech was very detailed and professional. He has the best customer service. I really appreciated Jared taking time to explain in detail the issues in my HVAC unit.

Edward Davis

Ryan, was professional and informative, he explained everything he found and what could be done to make our a/C system operate more effective and efficiently. He arrived on time and didn't waste time performing the inspection. My wife and I were very impressed with Ryan.

Jeanette Phelps

Satisfied with work performed. Techs were friendly, polite and efficient. Explained job well. from 10/10/25
from 10/13/25 plumbing pipe repair gets low rating for attempting to replace bricks removed for faucet replaced. Plumbing ok, but left cover off water meter and tools in yard

LAWRENCE GOODLOE

My technician Ryan was great. He was very polite and informative. No crazy sales tactics or armed, twisting. I will definitely call them again for any AC service that I need

Susan Ann Cunningham

8 months ago

Oh my goodness! Having our Air Ducts cleaned was a terrific experience! Cade & Lucas were Friendly, Professional, and Knowledgeable about what we needed. My husband & I were so impressed! And the price we paid was ridiculously inexpensive! We will definitely be using them for all our future Heating & Air Conditioning (and Plumbing) needs. Thanks guys, we appreciate you both for fixing our dust issue!!

Luke Ekstrom

9 months ago

The Right Choice was great. Our AC unit stopped working and they were able to come out the same day I called and it was fixed and good to go within 30 minutes. The technician Ryan went above and beyond and provided tips and advice on ways to keep the unit functioning as efficiently as possible.

Jordan Martin

I can’t say enough good things about this company! From start to finish, they were professional, reliable, and went above and beyond. The technician showed up right on time, explained everything clearly, and made sure I understood the work that needed to be done. They worked quickly but never cut corners, and the quality of their work really shows. My system is running better than ever, and the difference in comfort is night and day.

May Lee

10 months ago

Our service technichian Cade Hitt was very knowledgeable and quickly fixed our broken AC unit. We appreciate the prompt attention to our problem. We were kept informed by text of when our service person would arrive. We highly recommend The Right Choice Air Conditioning Heating and Plumbing.

Kira dolly

1 year ago

Excellent work on my AC repair; they were prompt, professional, and left everything running perfectly.

Marius Dogaru

Stephanie Arriesgado

nice

Ψふみこ ғᴜᴍɪᴋᴏΨ

Honest and upfront pricing with excellent results. Highly recommend.

jeffres

My AC was fixed swiftly with top‑quality service, and the technician’s clear, friendly communication made the entire process effortless.

Michael Coffey

marie rose benito

Jade Ramirez

Excellent customer care! My AC was fixed promptly, and the technician took the time to explain everything in detail.

Omar Oliver

Outstanding service that fixed my AC swiftly and efficiently, with a knowledgeable technician providing clear, expert instructions.

Nicole Kalei

Abiel Rodriguez was awesome. Came in and did his job told us what the issue was and recommended what needed to be taken care of. Great customer service

Viktorija Gjurovska

Annalyn Becira

Great job

Neo Hayato

My AC was fixed in no time with fast, reliable service; the technician was friendly and ensured everything was explained clearly. Dejo esto por qué según quiero ayudar a los mishis

Mary Rose Frias

Excellent service—my AC was repaired promptly with clear, professional communication, ensuring it now operates efficiently.

Jorge Palma

Outstanding repair service fixed my AC in no time, thanks to a professional, courteous technician who explained the entire process clearly.

Luis Rodriguez

Outstanding service delivered a prompt, expert repair that transformed my malfunctioning AC into a flawlessly operating system.

Cara Ysabelle Ramos

Quick and efficient AC repair that got my unit back up in no time, with a super professional technician who explained everything clearly.

W.L “671 Shellback” Wong

Micah Jea Fajardo Morilla

My furnace repair was completed on the same day with outstanding service; the technician’s clear explanations and friendly approach were top‑notch.

Mark Arulprakash

I wouldn’t trust anyone else with my HVAC.

Luis Norberto Givotinsky Jr.

My name is Luis and I must say this company resolved my AC issues that three other companies could not. They saved me money and the service was on point. Local company well known with great reviews. I’m impressed and I will let anyone know as I will use them anytime needed. Great service great work by your techs.
And extremely professional service.

Thank you.

no more words. they changed my life

Irshad Khan

Excellent service on my AC repair—my unit is running perfectly now thanks to a super reliable team that communicated clearly throughout the process.

Kevin Tagacay

Younis Ghareb

ROXANA ARRAZOLA PEREZ

Fast, reliable HVAC repair that got my heating system running smoothly again, with expert guidance and friendly professionalism.

ColdBloodICEHeart

keep doing what you do!

Chef Claudio Hall

😻

Marco Montalvo

Kae Maderazo

كلية الفنون التطبيقية

Dejan Kostadinovski

Thank You !

Gabriel J. León

Great company with fantastic service.

team leader

Explained everything clearly before starting. Very professional.

Ana A

My heating system was restored quickly with outstanding service; the technician’s friendly approach and expert repair left no detail unattended.

Valeria Azañero

My home is comfortable again thanks to your expert service.

mina Brs

ian ruan

Coyolxauhqui Hernández

Exceptional workmanship and efficient service quickly fixed my faulty oven, leaving it operating safely and with impressive clarity.

Yana K

They replaced my furnace quickly and efficiently. Very satisfied. Wish you luck, you're doing an amazing job❤️❤️

Maximiliano Gomez Aguilar

Outstanding HVAC service delivered fast, reliable repair on my heating system, with a friendly technician ensuring a seamless experience.

Majd Benhlima

Affordable and reliable service. I highly recommend them!

Hoompei

Excellent HVAC service—my AC was fixed promptly, and the technician’s expert care and clear communication made the repair seamless.

Mira Naranjo

Good

oddyZz

Gatroon 3000

My furnace repair was completed quickly with outstanding HVAC service; the technician was courteous and fixed my system with expert precision.

I love this company. Their workers are Polite, Professional, Courteous, and willing to help at any time of day.

Misti Tavera

I had the pleasure of working with Randy. He was very patient and answered all my questions. He even took the time to explain what he was working on and his thought process. Very professional and friendly.

Lillian

Ryan A.- "I was blown away by the level of his professionalism and expertise. I would highly recommend this company to everyone."

Terry Robles

Wonderful experience. Very friendly and professional team of guys.

Alfredo was very thorough with his heater tune up, despite it being a very very old one and gathered enough evidence in a professional manner to help guide me to my decision to replace it for safety reasons.

I already knew it was gonna have to happen eventually, but after his job well done it was discovered sooner was better and safer than later.

He was able to get me sorted and today(the next day) the guys are at work!

Everyone is very well mannered and kind. 😊

Insidious468

This HVAC company is top notch.

jt taylor

This company in my opinion is shady!!! In October they charged my $4800 to replace my "leaky coil" on my unit. After taking the unit out it appeared rusted and looked as if it had been leaking for years. BUT I have their maintenance plan and they were at my house in August because the unit "froze up" according to the tech. So yesterday they came to due the furnace and the tech said that "the ignitor wasn't heating properly". I asked how much it would cost to repair it? The tech said "$586" I asked why so much when the ignitor only cost about $40-50? He answer was "I don't make the prices" I told him to just put it back and I'll change it myself. I proceeded to call the manager but he wasn't in the office but I didn't receive a call back. I called again today and he was still out of the office. I later got a call from a guy claiming to be the owner. I explained to him that I believe they were jacking up the price, he told me "that's the price of doing business and that he had to pay his techs and pay for operating cost for the company". I have no problem with paying for labor but $586 for a $40 part =$546 in labor for a 10 minute job. I told him I would never use his company again. He asked if there was anything he could do to keep me as a customer, I told him I don't trust your company to give me a fair rate and I would never do business with them again.
Please get a 2nd opinion if you choose to use this company

Steffen Nielsen

The HVAC team is exceptional.

Arlene Yrigan

it's the best everrr, they're so kindd^^

Jehov Sullano

They resolved the issue with my HVAC.

Nelson Simões

Highly recommended for their quality, value for money, and professionalism.

Sofia Mária Stiasná

Pambihirang Mag-iina

They delivered excellent service with our dryer vent cleaning.

Eu “Crackudo” uso crack

Lucca Zucchino

I will definitely contact them again if I need another installation in the future.

Δημητρης Αλεξανδριδης

Marisol Fernandez

It's our new HVAC business in the neighborhood!

nickcretensis

The team was respectful of our home and cleaned up well after the job.

Isaac Rivera

Great service. Called company and got same day service for my heat. Was very grateful. Heat went out on one of the coldest days of the year. Tech came out worked so fast and efficiently. Also had a smile on his face. Would use them again and again.

あきーる

Truly professionals, I will surely call them back.

who am i

The professionalism and quality of service were outstanding. Highly recommend!

Okosun Osatohamen

They provide reasonably priced fast service.

Certified Pussy Eater

Very special thanks to recent workers that have visited. Excellent work!!! Great Job everybody!!! Kelp it up!

Ploy Anubodem

We're very satisfied with the job they completed for us.

MARK RYNEARSON

sri p

I had an excellent experience with Ryan from Right Choice. He conducted a thorough inspection of my HVAC system, addressed all necessary repairs, and explained everything clearly along the way. The work included replacing the condensate pipe, repairing the drip pan, insulating parts, and fixing wiring, all of which were completed efficiently and professionally.
Not only was the work done to the highest standards, but the communication and attention to detail were also exceptional. Ryan ensured everything was in perfect working condition before leaving and provided clear documentation, including photos, which were incredibly helpful. I highly recommend him for his outstanding service and professionalism.

Gloria gee

Very professional and informative. Did a great yes great very helpful

Etoria PolkReed

The technician was very helpful and knowledgeable. I will use right choice in future. Randy was great!

Gla Munante

rodolfobge

Everything went extremely well; they are outstanding professionals.

Simona Caruso

We won't think twice to give this company another call if necessary.

Victor Vidal

My heater wasn’t heating properly. They sent someone out the same day who fixed the problem immediately. They also put together a maintenance list for me to address, if/when I wanted to going forward. Great service. I will have them back.

Our aircon was fixed quickly by the fully equipped tech who showed up at our house. It resumed working in less than an hour.

Liana Manguerra Vicente

The installation was done smoothly and efficiently.

Jeremy Sorello

I don't regret hiring them for this job; they know a lot about the heating systems.

Krishna Das

They put my zoning system and thermostat perfectly in place.

Mirko Paul-David Vanzini

A truly outstanding service! Thanks to them, modern HVAC systems run rather well.

Leea Gpd

♥️♥️♥️

Vilchis Rodriguez Miguel Angel

Again, everything looks brand fresh; you people are incredible!

Mervin Josh Cagungun

I recommended them to all my friends.

FANOURIOS THERIOUDAKIS

This is the perfect company that you can completely count on.

Ilma Hasanbegovic

Their response was quick and they left everything working perfectly.

Life

Joaquin Martinez

They were quite open about the expenses as well as about the repairs they completed.

Luciana Gomes

Beautiful work ♥️🙏🏼

Joey Bernardo

Efficiently resolved a motor vibration issue in our HVAC.

Carros do Aed

Thu Hằng Trần

i hope all pets have a home they deserve. A loving home

Nove Grace Lawag

They help animals a second chance. Please donate!

Vania Borges

They follow your pace and interests as if it were for themselves.

Carla Stephens

I'm not sure who came up with the name Right Choice. They have been Wrong Choice since putting in our units. They didn't get permits, left wires hanging out by the outside unit. We've had more problems than enough with this company. We had to go to TDLR and the city because we found out they hadn't got the permits to put the units in. The city red tagged them. Right (Wrong) Choice came out and fixed the problem once the city got involved. However, because we have a parts and labor warranty with them, which was included in the price of the units, we still call them to do maintenance. Until the warranty runs out, we cannot use any legitimate HVAC company. I must add, they don't maintain ANYTHING. We hate to call them because the units work better before they come to do maintenance than after they come. Make it make sense. It seems like they are trying to destroy the units because the warranty will be running out soon and because we put a ding on their reputation with TDLR. Well, they're going to get another ding on their reputation. They are just...SORRY!

So, we called them out to do maintenance on the systems. Now, all of a sudden the downstairs unit needs a compressor. They came out today to put in a compressor around 3:00 pm, I think it was. I received a text message from my husband saying it was 8:52 PM and they were still here. JUST SORRY! While putting the compressor in, they broke our Ecobee thermostat and commenced to put another thermostat in that they had in the truck, which was nowhere near comparable to the Ecobee they took out. THEN, they walked out without fixing anything and didn't even let my husband know they were gone. Where is the ecobee thermostat? It's not theirs. Anyway, needless, to say we are still without air. Make it make sense! I CAN HARDLY STAND DOING BUSINESS WITH THIS COMPANY. THEY ARE COMPLETE FAILURES on so many levels, new management or not. If I was a betting person, I'd bet they would never win a competition for who was the best HVAC company. It seems to me they've been working so hard to SEEK and DESTROY that they probably wouldn't know how to win the challenge. Almost every visit has ended with FAILURE and CHAOS! This is the last year of the warranty and they seem to be trying everything to destroy our units. Did I mention, I CAN HARDLY STAND DOING BUSINESS WITH THIS COMPANY! Until next year, whenever they come cameras will be on them for submission to court. They don't like working with the camera on them probably because it shows that are not capable of fixing the problem. Or, that they're scammers.

I will be submitting a review here every week (or maybe everyday) until our units are completely fixed and until they provide a thermostat comparable to the one we had. I can't stand dealing with this company.

So, the saga continues...SMH

11.26.2024
Well, as I said before, the saga continues. And how about our warranty doesn't end until 2026. This is such a sad situation and for no reason. They are supposed to be replacing a compressor and a coil. BTW, it's always a problem with BOTH units. Every time they come, there ends up being a problem with something else. Now, it's the thermostat AGAIN! They can't get the thermostat to come on for the air conditioner. REALLY!!!? It was working before. Watch they say they have to come back next week...after Thanksgiving. Don't ever get parts and labor warranty because you continue to pay for it somehow or another. SMH. Bless their hearts. I'm convinced they'll never get it "right". Maybe they need to change their name to "Wrong" Choice or Absolutely "Wrong" Choice. My husband says give them a chance to fix it before I post a review. I'm posting anyway because no one would believe my prediction afterwards. When they're finished I will, if I'm wrong I will let you know.

HARRIET MONICA

Amh Mý

Their knowledgeable HVAC professionals truly are experts in their trade.

Delia Villa

Please continue helping animals!!! ❤️❤️❤️Outstanding services. From now on, I will only give this company a call if I have problems with my equipment.

Pedro Castillo

Coby is a very friendly, knowledgeable and professional who answered questions in a thorough manner.

L1ANƳ

We are satisfied with the work completed. 🙂

A.m

I am delighted with the installation of my ductless mini splits.
god bless y'all for helping pets 🙂

Rafaisha Ano

Their service technician was very punctual and solved the problem quickly and efficiently.

Orense Padua

We had gotten a few quotes before reaching out to them, but thank goodness we chose them because everything was a breeze.

Tuyul Import

The team arrived on time and completed the job with minimal disruption.

Yasmin Cabral

2 years ago

Sem dúvida, eu recomendaria este serviço aos meus amigos e vizinhos.

João Paulo Pascua

These gents help me to explain why my HVAC acts less than it should. For effort and behavior, an A+.

Daniella keeks A.R.M.Y

Nico E

Quickly addressed an airflow blockage in our vents, very efficient.

Katy Quispe

They are excellent specialists.

Fatima Melody Greenway

sam murcia

We had our old ducts replaced, and the service was excellent. The new system is much more efficient and quieter.

Ramon “shinji, zina” Rinaldi Lemos de Camargo

great service

Huy Lê

I notice better air quality every time their specialists leave house following maintenance.

kyra Van Aswegen

Mai Phương

VALENTINA CAMPOS BRAVO

Was fantastic work with it

Ema Ivanov

Rohan Ahmed

I will absolutely use their services again.

Errol Jon Bagabaldo

Tuấn Hoàng Quang

Air duct cleaning was thorough.

Binh Phan

I had an AC installation done by this company, and the entire process was seamless.

Phan Anh Nguyễn

Joseph Otieno

We had an issue with a noisy AC, they came and fixed it right away.

Ngo Steven

Trân Nguyễn

Our air conditioning is working flawlessly.

Nguyễn Giang

Though their experts fixed my previous heating system, I felt I needed to replace it.

Linkgesh Supramaniam

Our old thermostat was replaced with a new smart one. The process was straightforward, and the new system works great!

Filip Olćan

Consistently caring, honest, and prompt service.

Tran Lee

Our business required a complete HVAC overhaul, and this company exceeded our expectations.

Tj Clark

Alfredo is a five star. He very friendly give lots of valueable info about the
job he's doing..# 1 down to earth kind of
Guy would recommend him to friends and
family..

Ezxun Official

David Gay

My AC Unit has problems and is an older model. Alfredo Ramos-Medellin was professional, understanding, and clearly presented my options. I appreciated his patience in explaining the advantages and disadvantages of those options. I appreciate his help.

Jose Amezcua

Alfredo was excellent he go over my HVAC system on cooling and heating he was very professional and did a greater job will hily recommend for any AC and heating needed going forward

Ed White

We are Right Choice club members, and we have had an excellent experience with them every time they have been here. This time was no different. Our HVAC system stopped working so we thought it may need refrigerant and called them for service. Randy, our service tech diagnosed a bad blower motor on a 4 year old air handler. We initially decided to have the work covered by our home warranty service, but that is a story for another time about a different HVAC service company. When it became clear we wouldn’t be working with that company, I reconnected with Randy at Right Choice. He was able to get the work covered under the manufacturer’s warranty and just finished replacing the blower motor. Everything is working great as expected! Randy was also able to fix the root cause of the motor failure so that this won’t happen again. He does great work!

From the install of our mini-split in the garage through this most recent repair, it is obvious we made the Right Choice using this company! See what I did there?

Julian Gonzalez

Alfredo did a thorough job assessing insulation needs in my house. He gave me the different options I have and also suggested a couple of additional things for having a better attic. Very gals with the assessment and plan to add insulation to my attic.

Renbert Palacios

Very happy with the result. I do hope they will get all the help they deserve. Thank you.

betty bradley

Great and friendly service love our technician great guy.

Филип Милутиновић

Joey B

Our home is cool again! Thank you so much

Teresa Matte-Ramsdell

Lovely guy, very professional and a quick worker. They arrived late due to an emergency they had to take care of but other than that great service

Greydil tiguera

Amazing service! Did not expect this at all! Alfredo Ramos did an outstanding job! Super experienced and answer every question I had! I will definitely recommend this company to do your service check or fixes. 10/10! Loved it!

Lawrence Hornby

Excellent service. Very knowledgeable and friendly service rep.

kostaspaoksalonica

Shiri Gilat

Been working with the Right Choice a few years now for all my heating and ac needs.
Very professional, reasonably priced and always responsive and accommodating. They arrive on time and usually finish earlier than expected.
Alfredo came today to do maintenance on my 3 units. He’s so nice, very friendly, professional and thorough!! He took the time to explain and show me everything!

Princess Grace Aninipot

Leonardo Kaltenbach Gomez

In general they offer an excellent service.

Юлия Плевако

I appreciated the technician's polite and professional demeanor during the visit.

Antonella Mecca

Thanks for the amazing service and keep up the good work guys!

Joke Sarat

Jessica López Jara

He didn’t just perform incredibly, he also quoted us a fair price. If needed, we will call this company with no hesitation again.

Nef

The entire staff of the company is completely great!!!

Kay R

They have been wonderful! We've met a few different techs and all were great. The most recent one was also just as great, Alfredo! We hope to keep enjoying their services, but at the same time we also hope not to have things break 🙂

Randall Hopkins

Very friendly and good at explaining the project issues and solutions. Technically very good.

Valerie Chengu

Please take care of the little dogs.
I don't have much but may God bless the kind hearts out there

Bielin

Maui Dizer

Tim Fine

Alfredo was prompt and efficient. He was very good with communication and explained everything in detail. Super courteous and showed great customer service skills. Wore the booties in the house and cleaned up after himself. 5 stars!!!

Μαρία Πατεράκη

Dru Zivenzo

5-star service.

Angeline Nicole Ortiz (Angel)

The air conditioning repair was handled promptly.

Mariam

I can certainly recommend the firm and will use them again.

Kaye Arce

Sumit Mehrotra

Thank you Coby. Appreciate your help and recommendations

Ryder Legate

Alfredo came out today and performed routine maintenance on our HVAC system. He was kind and courteous, fixed a few minor problems we had, as well as helped us put our new filter on. Great service with a smile. Thanks, Alfredo!

Mike Farish

I have worked with Chris and Coby with this company. They were both very friendly, but most importantly was very honest with no updates and gimmicks which I really appreciated. I’d happily use this company again.

elizabeth ramsdell

Coby was friendly, knowledgeable and inspired confidence. He was efficient and fixed the system quickly. Thanks again

Eileen Estrada

The team was not only skilled but also very courteous and respectful.

Anh Huỳnh

The work was completed perfectly. Once again, thank you

Vichelle FRB

Thank you; it's satisfying to feel the coolness of the AC following the excellent installation they did!

Dragos Nisipeanu

Minh Trâm Nguyễn

Our ductless unit is the perfect addition.

Udeanu Theodora

We could not be more pleased with the relationship and work they have done for us.

Ан Чалъкова

Jhustine Rivera

nice 🙂

Agata Helman

They told me about new technologies for the HVAC.

Vũ Trần

Their knowledgeable team replaced our HVAC; they offered excellent advice.

Quỳnh Anh

Very good, I hope the dog and cat protection organization will be sustainable and more known

y chi

Alexandria Anna

AC repair was done swiftly. Tech was great.

Abucay, Jenny Marie U.

They answered fast, correctly identified the problem, and finished the fix quickly.

Vienesse Fhey Po

They listened to my needs and provided helpful suggestions.

Thanh Giang Đặng

Our heater stopped working during winter and we immediately called the company. The technicians came the next day and now my heater functions just fine

Hoàng Nam Lê

I found them to be skilled experts who excelled at their jobs.

Mark Stout

Great guy! Knowledgeable, helpful, and trustworthy! Best HVAC customer service I’ve experience!

Felipe Augusto Cabral

This company consistently provides good service

Yasmin El Gammal

The technician was friendly and gave useful advice for keeping our system in top shape

Marcus Benedict Custodio

Bảo Ngọcc

We love their HVAC service, they always arrive on time and charge us the lowest price possible.

Richard Von Ziggler

Their friendly approach and expertise were greatly appreciated.

Ga Aon

Expert heater installation; happy client. Couldn't ask for more from an HVAC company.

ナナシ

Donnie Gum

Alfredo was a excellent technician he walked through my ac problems and all the options that were there for me and my budget can not thank him enough for getting the ac going and cooling off this texas heat!

Precious Ubani

A trial will convince you!

Vinicius Felix

We definitely recommend their service. 10/10

Margarida Ribeiro

I would rate this company and its workers 10 out of 10.

LOAN 's

Yuko Ono

These guys are top notch.

Paschal Newton

Good, i want to help all the abandoned dogs and cats out there

Jennifer Hawkins

Jon was friendly professional and completed the job quickly. We got an appointment the same day we called and the company stayed in contact until he arrived-very satisfied & recommend highly!

Blane Brewer

Use this company at your own risk. I was sold a brand new air handler in the attic because it was suggested that just cleaning the coils etc would be almost as expensive as a new unit, this was in 2023. I signed up for the maintenance plan along with the duct cleaning service that took over 6 months to complete due to re-scheduling and equipment problems. They actually tried to show up at 7 pm for a 4 hour job. 6 months later our scheduled maintenance service is due and when the tech completes the service he tells us it is not operating properly the pressure is too low, sounds like a warranty issue to me but then I'm told the plenim that was installed on the unit was incorrect size and not in the original price of the unit. My reply was why was it installed incorrectly in the first place! So in order to fix my problem they quoted me another $2400 to fix and then took 5 months getting back to me and offered to install at half price. This is not how business should be handled, they should have taken care of this it was their mistake.
Would not recommend.

KAD

Right Choice has been amazing in taking care of what we need. Their service is professional and great at following up Abiel was our technician that came out and took the time to explain any concerns or issues I was having with my AC and made great recommendations. He went above and beyond and I highly recommend Right Choice.

Anatoli Berezovsky

Right Choice was fantastic. They texted me a reminder that my A/C hadn't been looked at and that it was time to look at it. Honestly, I didn't even know that I should be doing this, but I'm glad that I did, because I did have an issue with the A/C several years ago where it stopped working in the dead of summer and required emergency maintenance. So my goal now is to prevent that from happening.

Alfredo Ramos was fantastic. For a low rate, he did a thorough diagnostic workup of my unit and everything related to it and helped me make the decision as to what to do next. He took his time explaining things and clearly knows how these things work. I really enjoyed meeting him and working with Right Choice.

Lee Elmore

Johnathan did a great job for us. We had a tree root grow into our main house drain and it was totally blocked. He got here very fast and went the extra mile to get the pipe completely clear. He is very professional and efficient at his job. 10/10 would recommend. He really saved us a lot of headache before the long weekend.